Shipping Policy

This policy applies to domestic USA orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

Note: We are not shipping products to Alaska, Hawaii.

Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Change of Delivery Address:

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contact@rootedinthechaos.com

Transit, Handling & Order Cut off Time Domestically:

In general, domestic shipments are in transit for 3 – 7 days (Monday to Friday). Order cut off time will be 6:00 PM Eastern Standard Time. Domestic order handling time is 1 -3 business day (Monday to Friday).

For if temps drop below 0 Degrees, we will hold off on the shipment entirely until the weather warms up, and will contact you if this happens.

Delivery Terms:

We use the USPS, FEDEX AND UPS to deliver the product. IF YOU HAVE MULTIPLE PRODUCTS IN YOUR ORDER YOU MAY RECEIVE THEM IN SEPARATE SHIPMENTS!

Parcels Damaged In Transit:

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.